Communication Governance System
Enterprise Governance
Content Ops
Systems Mapping
Content Strategy
SUMMARY
Operational framework engineered to unify and scale cross-channel messaging for an ecosystem of over 30 million active users.
By designing and integrating standardized content architectures, automated intake workflows, and global formatting rules, this overarching system improve the enterprise communication, mitigated structural risks, and transformed a reactive environment into a cohesive delivery pipeline.
Executed simultaneously to align cross-functional business objectives.
Architected the centralized documentation repository.
ECOSYSTEM & SCOPE
Stakeholders Aligned: UX Design, Marketing, Scrum Master, Product Owner, Design System, Legal, Compliance, Design as a Service (DaS), and Delivery Platform Engineering.
Channels Governed: Digital Product Interfaces, Push Notifications, Emails, SMS, and In-App Messaging.
Content Governance
Content Strategy
Information Architecture
Taxonomy
Content Design
Workshop Facilitation
Designed a Communication Governance Framework, aligning UX and Marketing teams to standardize communication for over 30 million users.
Communication Requisition
Workflow Automation
Content Ops
Content Design
Content Strategy
Engineered an automated request intake and routing system that eliminated manual triage and accelerated deployment timelines.
Date & Time Global Format
Governance
Workshop Facilitation
Content Design
Global Consistency
Deployed a global chronological data architecture, standardizing formats across all digital brand touchpoints and communication pipelines.
Agile Framework: Content Strategist
Content Ops
Agile Methodology
Cross-Functional
Designed an Agile framework to help Content Strategists manage multiple projects, centralizing planning, deadlines, and capacity tracking. Validated via a pilot program, this methodology empowered the team with operational leadership and early-stage project involvement, directly improving cross-squad alignment and product quality.
Arroba: Branding
Brand Perception
Brand Design System
Agent AI
🚧 Work in progress…
Communication is
The Universal Connection…
Discover why:
lugomanrique@gmail.com